okbed's Privacy Policy
This policy details how your personal information is collected, used, stored, and protected on the okbed platform.
Table of Contents
Introduction & Scope
okbed is a safe and reliable online gaming platform. We place the highest importance on our users' privacy and are committed to protecting their personal information. This privacy policy applies to the okbed website, mobile version, and all related digital services.
By using okbed's services, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. We recommend that you read this policy in full, as it contains important information about your legal rights and obligations.
This policy is formulated in compliance with applicable laws and regulations of Bangladesh and is reviewed regularly in line with the nature of our services. This platform is intended for users aged 21 and above only.
Information We Collect
okbed only collects information that is necessary to provide its services. Our data collection falls into three main categories:
A. Information You Provide Directly
When you open an account or use services on okbed, the following information may be collected:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Identity document information (national ID card or other government-issued documents)
- Financial transaction details — information related to bKash, Nagad, Rocket, or Upay accounts
- Records of communication with our support team
B. Automatically Collected Information
When you browse our website, the following information may be collected automatically:
- IP address and device identifier
- Browser type and operating system
- Browsing patterns, pages visited, time and frequency of visits
- Login and logout times
- Data collected through cookies and similar tracking technologies
C. Information Received from Third Parties
For identity verification and fraud prevention purposes, we may receive limited information from trusted verification service providers. This information is used solely to confirm your identity and prevent fraudulent activity.
Purpose of Using Your Information
okbed uses collected information for the following legitimate purposes:
- Account Management: To create, verify, and keep your account active.
- Service Delivery: To operate gaming, sports betting, and other services without interruption.
- Processing Financial Transactions: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
- Customer Support: To resolve your complaints, questions, and assistance requests.
- Security Assurance: To prevent account fraud, money laundering, and other illegal activities.
- Legal Compliance: To fulfill applicable legal obligations and follow regulatory guidelines.
- Service Improvement: To analyze user experience and improve the quality of the platform.
- Responsible Gaming: To identify signs of excessive gambling and take preventive measures.
We never sell or rent your information to third parties for marketing purposes without your explicit consent.
Sharing & Disclosure of Information
okbed may share information with third parties in limited circumstances and in strict accordance with its rules. Those circumstances are described below:
Service Provider Partners
Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure maintainers. These partners may only use the information for the specific services they provide — not for any other purpose.
Legal Obligations
okbed may be required to disclose information under a court order, a lawful request from a law enforcement agency, or as required by applicable law. In such cases, we will endeavor to notify you in advance where legally possible.
Business Transfers
In the event of a business merger, acquisition, or sale of assets, user information may be transferred. In such circumstances, we will send you prior notice.
Our Commitment Not to Share Information
We commit that your personal information will never be sold to third parties, shared with advertisers, or used for any other inappropriate purpose without your consent.
Cookies & Tracking Technologies
The okbed website uses cookies and similar technologies. Cookies are small text files that your browser stores on your device.
Types of Cookies We Use
- Essential Cookies: These are essential for maintaining login sessions and ensuring core functionality. Disabling these cookies will prevent the site from working properly.
- Functional Cookies: To remember your preferences and settings — such as language preference and display settings.
- Analytics Cookies: To understand usage patterns on the site and improve service quality. This information is analyzed in aggregate form.
- Security Cookies: To help with account protection and fraud detection.
Cookie Controls
You can find options to delete or block cookies in your browser settings. However, disabling essential cookies may cause some okbed services to not function properly.
Data Retention Period
okbed retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or for as long as applicable law requires it to be kept.
- Active Account Data: Retained for as long as your account remains active.
- Transaction Records: Retained for the period required under financial regulations.
- Closed Account Data: Even after an account is closed, certain information may be retained for a specified period as required by legal and regulatory obligations.
- Marketing Data: Deleted as soon as possible once you withdraw your consent.
Once the retention period expires, we securely delete or anonymize your information so that you can no longer be identified.
Data Security Measures
okbed maintains industry-standard technical and organizational measures to protect your information:
- SSL Encryption: All data transfers on our site are protected by 256-bit SSL encryption.
- Secure Servers: Your information is stored on secure servers in encrypted databases.
- Access Controls: Only authorized personnel can access your information, and only when specifically required.
- Regular Security Audits: Our systems undergo regular security checks and penetration testing.
- Two-Factor Authentication: A two-factor verification system is in place for additional account access security.
- Staff Training: All our staff are trained in data protection and privacy.
However, no transmission of information over the internet or electronic storage can be claimed to be completely secure. We make every effort, but cannot guarantee absolute security.
Your Rights
okbed takes your data protection rights seriously. You have the following rights:
- Right to Access: You have the right to know what information we hold about you and to receive a copy of it.
- Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
- Right to Erasure: In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
- Right to Object to Processing: You can object to your information being processed for specific purposes.
- Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.
- Right to Portability: You can receive your information in a structured format.
To exercise these rights, email [email protected] or contact us via live chat. We will endeavor to respond to your request as soon as possible.
Protection of Minors
okbed strictly provides services only to users aged 21 and above. We do not knowingly collect information from minors.
An age verification process is followed at the time of registration. If we become aware that a person under the age of 21 has opened an account, we will immediately close that account and delete all related information.
If you believe a minor has accessed our platform, please contact us at [email protected].
Changes to This Policy
okbed reserves the right to update this privacy policy at any time. If we make any significant changes to the policy, we will notify you in the following ways:
- By displaying a notice in a prominent location on the website
- By sending a notification to your registered email address
- By providing relevant information via live chat
If you continue to use okbed's services after the changes, it will be assumed that you have accepted the updated policy. If you do not agree with the changes, you have the right to close your account.
We can provide previous versions of this policy upon request.
Contact
If you have any questions, comments, or requests regarding this privacy policy, please contact the okbed support team:
Support is available 24/7 in Bengali and English.
We take every request seriously and endeavor to respond as quickly as possible. Your privacy is very important to us and we are always ready to assist you.
Need More Information?
Our support team is available 24/7 in Bengali to answer all your questions.
Chat with Us on Live Chat